Legal Information and Privacy
PRIVACY
Privacy statement pursuant to art. 13 of Regulation (EU) 2016/697 of the European Parliament and Council of 27 April 2016 (hereinafter also "GDPR" or General Data Protection Regulation) concerning the processing of personal data The undersigned Company informs you that from 25 May 2018 Regulation (EU) 2016/697 has been implemented, which establishes the rules concerning the protection of individuals with regard to personal data processing. The GDPR aims, in particular, to protect the fundamental rights and freedoms of individuals, with reference to the protection of personal data. This information is therefore issued pursuant to art. 13 of the GDPR.
Who is responsible for data management and who can I contact?
The Data Controller is SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A. Rua Central de Mirões, 880, 3701-906 Cesar, Portugal, e-mail: geral@sonecol.com
What data are processed and what sources do they come from?
On the "Contact" page of this site you can request commercial information by filling in the relevant electronic form. Once the contact procedure has been activated, our company will process your personal data which may include your name and surname, country, address, e-mail address and telephone number and all other information concerning you that will be requested or communicated during the contact itself. The communication of personal data relating to a minor must be carried out by a parent or by an official guardian.
For what purposes and on what legal basis are my data processed?
We process your personal data in order to respond to requests for commercial information that you send us through this site in the "Contact" section. The processing of your personal data is based on your consent. In particular, personal data are processed in the following procedures:
- Visiting this website
- Filling in the "Contact" form
- Subscriving our newsletter
Is the provision of my personal data mandatory or optional? What are the consequences if I do not confer them?
The provision of your personal data is optional but it is necessary for our company to pursue the purposes set out above. Consequently, any refusal to provide, in whole or in part, your personal data may mean it is impossible for the undersigned to process the request for commercial information, as well as to satisfy the related legal obligations.
How will my data be processed?
The data processing will be mainly carried out with the aid of electronic or automated tools, according to the methods and with suitable means to guarantee the security and confidentiality of the data, in compliance with the provisions of the GDPR. In particular, all technical, IT, organizational, logistic and procedural security measures will be taken, so that the minimum level of data protection required by law is ensured, allowing access to the persons assigned for processing by each Controller or manager appointed by the controllers.
The data will also be managed and protected in environments whose access is under constant control.
However, SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., cannot guarantee its users that the measures taken for site security and the transmission of data and information on the site are able to limit or exclude any risk of unauthorized access or loss of data by devices pertaining to the user. For this reason, we suggest that you ensure that your computer is equipped with appropriate software for the protection of data transmission online (for example, updated antivirus) and that your Internet provider adopts appropriate measures for the security of data transmission online.
Who are the recipients of my data?
Within our company, your data are only processed by people who perform business functions and/or employees who need them to fulfil our contractual, legal and regulatory obligations, or to safeguard our legitimate interests. In addition, we communicate your data to other parties such as IT services and providers for the provision of hosting services.
All data processing subjects are obliged by contract to process your personal data only and exclusively in connection with the service relationship that binds them to our company, and according to the legislation on personal data protection.
How long will my data be stored?
We keep your personal data only for the time necessary to pursue the aforementioned purposes. Then they are deleted within a period of 6 months, without prejudice to any specific legal obligations regarding the conservation of documentation for public security purposes.
What are my rights in relation to the processed data?
As an interested party you are the owner of the rights provided for in articles 15, 16, 17, 18, 20 and 21 of the GDPR, where applicable.
In particular, you are entitled to obtain from the Data Controller confirmation that your personal data is being processed and, in this case, obtain access to your personal data and a copy of the personal data being processed ("Right of access", Article 15 of the GDPR); obtain from the Data Controller the correction of inaccurate personal data concerning you without undue delay.
Taking into account the purposes of the processing, you have the right to obtain the integration of incomplete personal data, also by providing an additional declaration ("Right of rectification", Article 16 of the GDPR); obtain from the Data Controller the cancellation of personal data concerning you without undue delay for one of the reasons provided for by art. 17 of the GDPR ("Right to cancellation"); to obtain from the
Data Controller the limitation of processing in the case of one of the hypotheses provided for by art. 18 of the GDPR ("Right to limit the processing"); to receive in a commonly used and structured format, readable by an automatic device, a copy of the personal data concerning you provided to the Data Controller and have the right to transmit such data to another data controller, without impediments, always by the Data Controller to whom they were provided ("Data portability right", Article 20 of the GDPR); to oppose at any time, for reasons connected with your particular situation, the processing of your personal data pursuant to Article 6 (1) (e) or (f) of the GDPR. These rights may be exercised upon request to the Data Controller by means of the postal service and e-mail at the addresses indicated above.
Furthermore, if you believe that the processing that concerns you is in breach of the GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State where you normally reside, work or the place where the alleged violation occurred, without prejudice to any other administrative or judicial appeal ("Right to lodge a complaint with the supervisory authority", Article 77 of the GDPR). For the Portuguese State the supervisory authority is the Comissão Nacional de Proteção de Dados (‘National Commission for the Protection of Data’. also known as ‘CNPD’) - www.cnpd.pt
How secure are my data?
We use cutting-edge technologies to properly protect your data. Our employees, subcontractors and business partners are obliged to adhere to our information security guidelines and are regularly checked.
Cookies
3rd version - the most recent (Law no. 16/2022, of 16/08)
2nd version (Law no. 46/2012, of 29/08)
1st version (Law no. 41/2004, of 18/08)
Approves the Electronic Communications Law, transposing Directives 98/84/EC, 2002/77/EC and (EU) 2018/1972, amending Laws No. 41/2004, of 18 August, and 99/2009, of 4 September, and Decree-Laws No. 151-A/2000, of 20 July, and 24/2014, of 14 February, and repealing Law No. 5/2004, of 10 February, and Ordinance No. 791/98, of 22 September.
This website, in addition to cookies necessary for its correct functioning, uses cookies to present features, optimize content, personalize ads and integrate social media features and traffic analysis. This collected information is shared with partners in the areas and may be used in the use of their services
What are Cookies?
A Cookie is a small file that is placed on the computer at the time of the person who visits the website, it serves to identify the computer in question. These files do not contain any personal information and are used exclusively for security or operational reasons or for statistical and promotional purposes. However, if you choose not to enable cookies on the website, it may result in the inability to access some features of the website or to receive personalized information.
Under the terms of Law No. 41/2004 of 18 August, the storage of information and the possibility of accessing the information stored on a user''s terminal equipment (namely through cookies) are only carried out by GoFox if the user has given their prior and express consent to the installation of cookies on their equipment.
In case of blocking or not authorizing the use of cookies, no cookies will be stored on your computer, however, the full operation of our website is not guaranteed, since the user may be prevented from taking full advantage of the content provided. For security, you will be asked for your permission each time you access our website again.
What types of Cookies do we use?
A - Necessary
Necessary cookies are mandatory for the use of security features that are essential for proper functioning. They do not require any use of personal information.
B - Functional
Functional cookies help perform certain functionalities such as sharing content with other platforms using the integration of third-party tools.
C - Performance
Performance cookies allow us to monitor and analyse the performance of the website in different uses and help to optimise the user experience.
D - Advertising
Publicity cookies are used to understand the type of user and what profile to present relevant advertisements to improve their quality.
E - Analytics
Analytics cookies are used to understand how visitors interact with and navigate the website. They help you get metrics such as number of visitors, bounce rate, among others.
How do I disable a Cookie?
Most browsers show you how to configure your browser in order to allow or not the use of Cookies. To control the use of Cookies, please configure it through your browser.
How to configure Cookies in the various browsers?
A - Chrome
https://support.google.com/chrome/answer/95647?hl=pt
B - FireFox
https://support.mozilla.org/pt-BR/kb/cookies-informacoes-armazenadas-por-sites-em-seu-c
C - Explorer
https://support.microsoft.com/pt-pt/help/17442/windows-internet-explorer-delete-manage-cookies
E - Edge
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
F - Opera
https://www.opera.com/help/tutorials/security/privacy/
GUARANTEE
- SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., produces and distributes its products in compliance with current legislation. More specifically, with reference to product guarantee rights for consumers resident in Europe, the company operates in accordance with European Union directive 1999/44/CE - amended by 2011/83/EU, reflected by the respective Consumer Codes in each member state.
- The guarantee of legal conformity protects the consumer should he/she purchase a product that has a defect in its design or manufacture, affecting either its functioning or its ability to match the claims made on its packaging or makes it unfit for its intended use.
- This guarantee lasts for two years from the purchase date, with the consumer being obliged to provide evidence of the purchase by presenting proof of sale (e.g. a sales receipt) and to report the defect within two months of it arising.
- The consumer must contact the seller of the product directly, who will then take back the defective product in order to ascertain its non-conformity. Should the defect be confirmed, the seller will then repair the product or replace it within a reasonable period of time and without disadvantaging the consumer. Should it not be possible to repair the product or an identical, replacement product is no longer available, then it will be replaced with another product of the same value. Alternatively, the consumer may request that the seller reimburse the value of the product purchased at the point of sale.
- The right to exercise the guarantee is excluded in the case that the defect or damage to the product has been caused by non-compliant use, different from standard usage or normal wear and tear, or in the case that unauthorized persons have carried out repairs, interventions or alterations.
- As a result, the producer shall accept no responsibility for any direct or indirect damages caused to persons, things or animals as a result of the instructions and limitations provided in the sales packaging or on the product’s label, where present, not being followed.
- The online sale of SONECOL products to the end consumer, through internet channels, is disciplined by specific provisions contained in the Consumer Code, aimed at protecting consumers both with reference to their right to withdrawal and their product guarantee right. In this case, the consumer complaint should be addressed to the customer service section of the website used to purchase the product.
- The guarantee on SONECOL products is valid for all European Union countries. The same guarantee is also applicable for countries outside the European Union, unless there are national regulations that override it within the single country.
For further information or clarifications, please contact Sonecol’s customer service department, at the address: geral@sonecol.com
WEBSITE AND BRAND OWNERSHIP
The www.sonecol.com website (the “Site”) is exclusive property of SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., and was created for information, communication and entertainment purposes.
The SONECOL brand together with the product brands included in the Site’s web pages (including their relative logos) and all other related distinctive wordmark and figurative features and slogans (the “Sonecol Brands”) are exclusive property of SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., any use or reproduction of the Sonecol Brands for any reason and with whatever means is expressly and strictly forbidden and will be pursued by SONECOL in accordance with the law.
Third party brands, logos and characters reproduced on the Site are of exclusive property of their respective owners, who have authorized their use: any reproduction is forbidden.
CONTENT COPYRIGHT
The web pages forming the Site and its contents (including, by way of example but not limited to: text, images, graphics and sounds), are protected by copyright belonging to SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., or include material whose use has been duly authorized; it is therefore forbidden to reproduce, duplicate, publish or transmit (all or part of) the web pages in any form and with any means. No reproduction of the Site or of its parts may be sold or distributed for commercial purposes.
Downloading material from the Site is only permitted when expressly authorised by specific statements included in the web pages; said authorization exclusively refers to personal and not commercial use of the downloaded material, any other use of the material remains strictly forbidden. None of the Site’s content may be interpreted as an explicit or implicit license for third party use of Sonecol Brand, or of the texts, images, graphics, sounds or any other element protected under copyright, as described in the previous paragraphs.
RESPONSIBILITY FOR CONTENT
SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., operates with the greatest diligence possible when selecting and updating the Site’s contents; in any case, SONECOL shall not be held responsible should the information included in the website be incomplete or contain errors of any kind.
SONECOL shall also accept no responsibility for any damages potentially caused to Users and their property following access to the Site, impossibility to access the Site or downloading material from the Site, where allowed, including damages to IT equipment belonging to the User caused by viruses.
Information contained in this site are provided in good faith and SONECOL considers them to be accurate. Under no circumstances shall SONECOL be held responsible for any direct or indirect damage caused by the use of this site.
Information contained in this site may be technically incorrect or include typographical errors. Information may be amended or updated without any prior warning. SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., may also improve, change or eliminate certain sections of this site, without prior warning.
CONTENT WARNING
SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., has undertaken every precaution necessary to avoid the publication on the web site of content describing or representing scenes or situations of physical or psychological violence or which may, according to the users of www.sonecol.com be considered harmful to civil convictions, human rights and dignity of people, in all of its forms and expressions.
In any case, SONECOL does not guarantee that the web site content is appropriate or legal in other countries outside of Portugal.
Should said content be considered illegitimate or illegal in these countries, you are kindly requested not to access our website and, should you decide to access it nonetheless, you are hereby informed that, however you decide to use the services provided by www.sonecol.com, you will be doing so under your exclusive and personal responsibility.
Furthermore, SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., cannot guarantee its users that the web site shall operate in perfect continuity, without interruptions and without any errors or malfunctioning caused by internet connections.
INFORMATION RECEIVED ON WWW.SONECOL.COM
All material sent to www.sonecol.com, for example via e-mail or through the World Wide Web, will be considered non confidential in nature.
SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., shall not be under any obligation whatsoever with regard to said material and will be free to reproduce it, use it, disclose it, show it, transform it, use it for other work and distribute it to third parties, without any limitations.
Furthermore, SONECOL shall be free to use all ideas, concepts and know-how and technical knowledge contained in said material, for whatever purpose, including but not limited to, the development, production and sale of products using said material.
Whoever sends material guarantees that it is publishable and accepts that SONECOL, IND. MET. UTIL. DOMÉSTICAS, S.A., shall be indemnified against any third party action in relation to said material.
